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Come and design services with the Ideas Lab

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Sitting within UKTI’s awesome digital team is the IdeasLab. Between us we have expertise in social research, service design, user research, comms, and straight-up policy: we’re a bit of a motley crew, and we think that’s what makes us so good at what we do.

Inspired by rockstar government service designers like Louise Downe and Andrea Siodmok, we are designing entirely new services for British exporters using customer insight, co-creation and prototyping.

We have many exciting and important projects in the pipeline and our creative little team now needs to grow to meet this demand. The roles in our team tend to be a service designer, user researcher and product manager mash-up. You can find generic descriptions for those individual roles here and here.

If you’re interested in learning more about what we’re planning and discussing what you might be able to bring to our team, please get in touch by emailing

Ideas Lab team shot

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