UX Scotland 2023: my highlights
...Rashmi provided examples of impactful storyboards she created whilst working for the National Health Service (NHS). The first image illustrates the user journey of a new service. It is packaged...
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How taking part in Movember is a great example of DBT’s culture
...Practice — Organised groups where the User-Centred Design community (UCD) can request design critiques and help, showcase work and learn about new tools. There is also DDaT Fest which is...
How we built a service owner profession at the Department for Business and Trade
Posted by:
Anais Reding, Chief Digital Officer - Business Growth, Julian dos Remedios - Service Owner of Customer Relations Management system and Julia Crompton – Service Owner for Employee Experience, Posted on:
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Categories:
Professions
As this blog is published, we are onboarding our 10th service owner, 3 years into building the new profession. Service owners at the Department for Business and Trade (DBT) act...
Ensuring the safe and effective use of AI in the Department for Business and Trade
...export advice depending on how well-established they are for instance. A new era for AI The technical expertise required to build such models means that AI use has previously been...
Managing your product manager- a support team's guide
Agnes Coaker Do you work as part of a support team? Or maybe in a product team? Here in DBT, we’ve been trialling a new approach, working more closely together...
Using Generative AI to help users resolve Trade Barriers
Posted by:
Susie Friedman, Senior Product Manager and Feroze Rub, Senior Developer, Posted on:
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Categories:
Products
...like Netflix recommends new films to watch, or Tesco recommends items to add to your basket, users would learn from, or deduplicate, the similar barriers we “recommend”. From lean prototype...
Second chance, not setback: learning from a service reassessment
...as an opportunity to overhaul ways of working, reframe user needs and come up with new ways to reach out to returning and past service users. We welcomed some new...
Connecting the DBT Intranet
...guidance to help complete the routine tasks of being an employee in DBT. Line managers and new starters come especially to get accurate policies and explanations around HR, travel, annual...
Transforming Rapid Evidence Assessments with Artificial Intelligence
Posted by:
Alex Lamond, Senior Product Manager, Adela Iliescu, Data Scientist and Piotr Pawelek - Data Scientist, Posted on:
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Categories:
Products
...However, DBT found that writing REAs is often resource intensive, costly and time-consuming. This causes delays in policy work and can make it harder to respond quickly to new questions....
Top tips for observing research sessions ethically
Posted by:
Annie Lewis, Head of User Research and Emma Baird, Research Operations Lead, Posted on:
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Categories:
Professions
...Service Team from the Department for Business and Trade (DBT) running a session where business owners, both new and experienced, get to try out concepts of the new business.gov.uk service....
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