From daunting to demystified: The evolution of Service Assessments in DBT

Someone writing on a post-it note in front of a laptop with virtual post it notes on the screen.

What started as a formal requirement has evolved into a more collaborative, human, and forward-thinking process. It is about helping teams build better services, not just pass a test.

How we built a service owner profession at the Department for Business and Trade

A woman and 3 men sat at a table looking at a document.

How Service Owners bridge the gap between the Digital Data and Technology directorate and the rest of the Department for Business and Trade.