Reflections on research by the Digital, Data and Technology team in May 2025 with 15 organisations. This is the first in a series of blog posts on the topic.
What started as a formal requirement has evolved into a more collaborative, human, and forward-thinking process. It is about helping teams build better services, not just pass a test.
This blog provides guidelines and tips for observing user research sessions ethically. It emphasises the importance of respecting participants and maintaining the integrity of the research process.
How DDaT built 2 new personalised services for UK businesses and how they meet government ambitions.
The DBT intranet is an important tool that serves thousands of staff. However, making the connections between all its valuable content isn’t as easy as it could be
How the Monitoring & Evaluation team designed tools to assess the impact of DBT's AI interventions.
Department of Business and Trade’s (DBT) Chief Data Officer Sian Thomas reflects on how a Data Challenge showcased the power of automation, big data analytics and the benefits of collaboration between Digital, Data and Technology (DDaT) and core teams
How customer support teams can help product teams to experience the challenges that their users face
The Delivery and Product communities explore how to improve communication and strengthen connections with colleagues.
How Service Owners bridge the gap between the Digital Data and Technology directorate and the rest of the Department for Business and Trade.
Check our latest job opportunities in development, data, user-centred design, product and delivery.