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How we built a service owner profession at the Department for Business and Trade

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...not just a delivery function, but help inform thinking, policies and projects. Having started my career in policy, I know that user-centred design and more generally digital, data and technology...

Transforming Rapid Evidence Assessments with Artificial Intelligence

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...app uses advanced technology, including Large Language Models (LLMs) to suggest relevant themes, propose a structure for the REA and recommend which academic papers merit closer attention. Users interact with...

Data Strategy in practice - Introduction and strategic ambitions

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...of staff and building in-house data science capabilities de-centralisation of data ownership and management contrasted with the desire to standardise data architecture and improve data quality user-centred design of tailored...

Accessibility is everyone's business

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...regulations digital services must: meet level AA of the Web Content Accessibility Guidelines (WCAG 2.2) as a minimum  work on the most commonly used assistive technologies - including screen magnifiers,...

From daunting to demystified: The evolution of Service Assessments in DBT

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...These are used to maintain alignment with the Standards across multiple structurally similar user journeys, without the burden of repeating full assessments. This approach helps us strike a balance between...