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Developing DIT’s ‘consent service’: How we built a central store of customer marketing preferences

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...this means we have the right tools for the job of promoting UK exports, attracting foreign investment and developing trade policy, it’s a real challenge for data protection. Or, at...

Surpassing 4 million interactions: how we made collecting data a doddle

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...no per-user licence costs, so the traditional CRM cost concerns for large user numbers do not apply. It also has an open-source codebase, meaning that Software Engineers in any government...

The launch of the Digital Business Growth Service and business.gov.uk: helping businesses start and scale

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...and third sector support landscape can be overwhelming. Our goal is to simplify that journey: offering businesses the relevant and trustworthy answers they need. Why business.gov.uk? To meet this proposition,...

Understanding the evaluations role in measuring the impact of AI interventions across Government

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...in innovation while fostering public trust in AI applications. Generative Artificial Intelligence is a revolutionary branch of AI that not only mimics human intelligence but also seeks to surpass it....

Strengthening European digital sovereignty with AI-powered tools

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...Appreciation Day, and it’s a timely moment to reflect on how our work in Department for Business and Trade (DBT) is helping shape a more transparent, efficient and trustworthy digital...

From daunting to demystified: The evolution of Service Assessments in DBT

Someone writing on a post-it note in front of a laptop with virtual post it notes on the screen.

...a more open, constructive and conversational approach, reframing assessments as opportunities for learning, rather than judgement. Assessors are now encouraged to take on a more human approach: bringing empathy, curiosity...