user research – Digital trade

The Importance of Ethics in User Research

Annie Lewis, Head of User Research, Emma Baird, Research Operations Lead and Manuel Macia, Lead User Researcher, 17 June 2025 - People

This blog addresses the importance of ethics in user research within government settings. It focuses on the requirement for informed consent and ethical practices when engaging with users.

Using Generative AI to help users resolve Trade Barriers

Susie Friedman, Senior Product Manager and Feroze Rub, Senior Developer, 26 March 2025 - Products

How DBT used a Large Language Model to increase knowledge sharing and improve its Market Access Service

UX Scotland 2023: my highlights

Laura Wood, User Researcher, 2 October 2023 - People, Professions

Learning from User Centered Design (UCD) experts at UX Scotland

Building our User Research Capability in DIT

Jonathan Nicholls, Head of User Research, 4 July 2022 - Professions

DIT is reinvigorating its user research function. Read about some of the challenges we are addressing to increase our impact on DIT’s digital services.