Strengthening business support through user-centred, evidence-led collaboration

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A cartoon of 3 people sat around a table having a business discussion.

How our Digital, Data and Technology team's first Co-Lab collaborated with policy and Local Business Support teams across DBT to make policy and services more user-centred and effective.

Content isn’t static: what I learned about content ownership in the world of AI summaries

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A surface of pages containing data graphs. A beam of light shines on the page in the centre which has a red heading.

We reviewed a number of Department for Business and Trade (DBT) tagged pages flagged for review to confirm ownership and decide next action: update or retire. Without clear ownership and ongoing stewardship, content can drift while remaining live. AI systems and search tools can continue to surface older material without context, increasing the importance of …

From Redbox to DBT Assist: Building AI tools that balance innovation and trust

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Chat page of the Assist tool. It can help analyse documents, draft and brainstorm content idea and search government sources and the web.

When I.AI closed their Redbox product in December 2025, DBT had already diverged substantially from that original platform. Two years of user research and iteration created something distinct, shaped by the specific needs of civil servants working with Official Sensitive material.