Search results for service owners

How we built a service owner profession at the Department for Business and Trade

A woman and 3 men sat at a table looking at a document.

...the service] is due to their commitment to design and roll out a service focused around client and colleagues’ needs.” While service ownership has become central to how we work...

Accessibility is everyone's business

A lady wearing glasses sat down looking at a laptop

...to rectify this. We spoke to service owners and their teams and commissioned external accessibility audits conducted by the Digital Accessibility Centre. Due to this, all our live services now...

Reflecting on the launch of the new Leaving DBT Service

2 women looking at a computer screen full of code

...to be prepared for any new services the department may need. Solution: a custom service with future integrations in mind DBT created an internal service built with future third-party integrations...

Driving Fairness in Business: The rebuild of the Payment Practices Reporting Service

Posted by: , Posted on: - Categories: Products
A laptop displaying a page advising users how to check when large businesses pay their suppliers

...data supports evidence-based decisions and strengthens accountability. What's next: Supporting Live Service and continuous improvement The rebuilt service is now supported by a dedicated live services team that focuses on:  ...

5 lessons we're learning to improve accessibility at DIT

Harry and Chris talking during our Accessibility Working Group meeting

...the start of a new service. We assess Service Standard 5, “Make sure everyone can use the service”, during our discovery assessment at the beginning of the service’s lifecycle. This...