...user needs, reflecting our commitment to improving the process for everyone. We have strengthened our relationship with the Government Digital Service (GDS), allowing us to trial new ideas which inform...
...data. It was a timely win, during the live passage of the Employment Rights Bill. This meant the new approach was used to develop the Bill’s impact assessment. Predictive models...
...writing code. It involves analysing the specific problem I’m trying to solve, making sense of the code that’s already there, discussing different technical solutions with colleagues, running tests and reviewing...
...user journeys, highlighting where assumptions remained or where evidence was lacking. For each gap, we documented targeted research methods, such as semi-structured interviews or more co-design activity, to deepen our...
...following evaluation methods: A survey sent before and after users are given access to Redbox. This method is used to assess differences in how users undertake tasks before and after...
...start to finish), co-design and more exploratory studies. To make this possible, we’re equipping non-user researchers - like product managers, designers, and other delivery team colleagues - to carry out...
Ashley and Francois working remotely in their homes Starting a new role can be challenging, let alone starting a new job remotely. This has been the case for many of...
...inaccurate or outdated information to users generating a disjointed end-to-end user experience having inadequate privacy, cookie, accessibility and data protection provisions Critically, these microsites had no check-step, governance or retirement...
...evidence-based user journeys, shaped by user needs and data insights. A future iteration could use signals such as a user’s location or area of expertise to personalise content and tailor...
...I am eager to organise a Lean Coffee discussion within our User Research community. Visual storytelling As a User Researcher, one of the most impactful sessions was Rashmi Kakde’s talk...
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