...off as a promotional website consisting of a disconnected set of services, reflecting organisational structure, instead of user needs. Over time, we realigned all services according to user needs, under...
...to code again and rediscovered the joy of using technology to fix problems and make new things. What advice would you give someone looking to make the move? Find out...
...evidence-based user journeys, shaped by user needs and data insights. A future iteration could use signals such as a user’s location or area of expertise to personalise content and tailor...
...I am eager to organise a Lean Coffee discussion within our User Research community. Visual storytelling As a User Researcher, one of the most impactful sessions was Rashmi Kakde’s talk...
...to try the tool out and share feedback, good or bad. Some users expect new tools to be finished from day one. We had to be clear that early versions...
...focus must be on “user needs, user needs, user needs.” As Graham Cole, Chair of the Cole Commission on Exports has put it “there must be a role reversal where...
...start to finish), co-design and more exploratory studies. To make this possible, we’re equipping non-user researchers - like product managers, designers, and other delivery team colleagues - to carry out...
...looking forward to doing further user research, deploying new technology, and iterating our platform to serve more tailored content to our users. As we improve both our content and technology,...
...user needs, reflecting our commitment to improving the process for everyone. We have strengthened our relationship with the Government Digital Service (GDS), allowing us to trial new ideas which inform...
...diploma. I have passed 4 required modules and aim to complete the final oral examination within early 2024. I also feel enabled to gain experience in new areas on various...
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