A new approach to export support on great.gov.uk
...onto the wider system as part of these improvements. Participants responded well to the use of the task list to organise our export support in user research, as the site...
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Surpassing 4 million interactions: how we made collecting data a doddle
Posted by:
Isabel Glover, Senior Product Manager and Graham Bird, Lead Product Manager, Data and AI Services, Posted on:
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Categories:
Products
...no per-user licence costs, so the traditional CRM cost concerns for large user numbers do not apply. It also has an open-source codebase, meaning that Software Engineers in any government...
The Importance of Ethics in User Research
Posted by:
Annie Lewis, Head of User Research, Emma Baird, Research Operations Lead and Manuel Macia, Lead User Researcher, Posted on:
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Categories:
People
...start to finish), co-design and more exploratory studies. To make this possible, we’re equipping non-user researchers - like product managers, designers, and other delivery team colleagues - to carry out...
Reflecting on the launch of the new Leaving DBT Service
Posted by:
Jonathan Anderson, Employee Experience Portfolio Lead, Alfie Dennen, Digital Senior Product Manager in AI Enablement and Imogen Barker, Senior Engagement and Strategic Adoption Officer, Posted on:
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Categories:
Products
...they aim to achieve efficiency. One size cannot fit all, so we use agnostic code to bridge the differences. This means that we can work effectively in any computer language...
Using Generative AI to help users resolve Trade Barriers
Posted by:
Susie Friedman, Senior Product Manager and Feroze Rub, Senior Developer, Posted on:
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Categories:
Products
...to learn, attending sessions, and analysing insights - also increases the likelihood of identifying more diverse user problems. Several rounds of user research revealed these themes: users felt they were...
Data Workspace Challenge: how different directorates worked together to make better use of data
...DIT could use data in new and creative ways to solve or fix problems. We shortlisted the best ideas to be brought to life, with the help of an assigned...
From database to data-driven decision making
...our live system to build our knowledge of our data, our users and their needs. We can then turn that user data into better product decisions to enable our users...
Leveraging data analysis tools for IT rollouts in DBT
...or we weren’t sure whether their laptop needed to be replaced. Things which we couldn’t fix using code, we needed users to tell us. This meant that we couldn’t simply...
Using self-hosted Large Language Models (LLMs) securely in Government
...government must evolve its digital capabilities to deliver more for less and AI is a key part of that transformation. Meeting user needs Through user research, we found a growing...
International Trade Week: Exporting Goods and Tracking Wins
Posted by:
Andy Revell, Product Manager, Trade Support Services, Shan Zhang, Head of Business Analysis and Reporting, DIT China and Matt Ashworth, Counsellor for Energy and Infrastructure, DIT China, Posted on:
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Categories:
Products
...content rich, trusted service which allows users to check duties and customs procedures for exporting goods to over 160 countries. The service allows users look up the correct commodity code...
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