From database to data-driven decision making
...our live system to build our knowledge of our data, our users and their needs. We can then turn that user data into better product decisions to enable our users...
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Data Workspace Challenge: how different directorates worked together to make better use of data
...DIT could use data in new and creative ways to solve or fix problems. We shortlisted the best ideas to be brought to life, with the help of an assigned...
Using Generative AI to help users resolve Trade Barriers
Posted by:
Susie Friedman, Senior Product Manager and Feroze Rub, Senior Developer, Posted on:
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Categories:
Products
...to learn, attending sessions, and analysing insights - also increases the likelihood of identifying more diverse user problems. Several rounds of user research revealed these themes: users felt they were...
Launching DBT's first public-facing AI feature
Posted by:
Maddy Lunskey, Senior Product Manager, Shan Malik, Senior Data Scientist and Joseph Hearnshaw, Senior Data Scientist, Posted on:
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Categories:
Products
...a website with so much to offer and a wealth of text data, there are many potential opportunities to use AI. While it goes without saying that value to users...
What an SME safari taught us about bias and context
...user groups and gather user feedback. However, when we do this, are we getting the full picture of user needs and whether they are being met? It’s not that our...
Introducing Ask DBT: Our new AI tool for making sense of the intranet
Posted by:
Andy Revell, Lead Product Manager, Employee Experience, Posted on:
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Categories:
Products
...responses.” Introducing Ask DBT The result is an in‑house AI‑powered tool designed to query intranet information in a user‑friendly way. Many people are now used to chat‑style tools in their...
‘I find it satisfying to work on services and products that will help secure the UK’s economic future’: my role as a developer at DIT
...large codebases is interesting because you learn to operate with a range of new technologies and because it prompts many debates about the best ways to solve complex and interconnecting...
The Importance of Ethics in User Research
Posted by:
Annie Lewis, Head of User Research, Emma Baird, Research Operations Lead and Manuel Macia, Lead User Researcher, Posted on:
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Categories:
People
...start to finish), co-design and more exploratory studies. To make this possible, we’re equipping non-user researchers - like product managers, designers, and other delivery team colleagues - to carry out...
Reflecting on the launch of the new Leaving DBT Service
Posted by:
Jonathan Anderson, Employee Experience Portfolio Lead, Alfie Dennen, Digital Senior Product Manager in AI Enablement and Imogen Barker, Senior Engagement and Strategic Adoption Officer, Posted on:
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Categories:
Products
...they aim to achieve efficiency. One size cannot fit all, so we use agnostic code to bridge the differences. This means that we can work effectively in any computer language...
A new approach to export support on great.gov.uk
...onto the wider system as part of these improvements. Participants responded well to the use of the task list to organise our export support in user research, as the site...
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