A new approach to export support on great.gov.uk
...onto the wider system as part of these improvements. Participants responded well to the use of the task list to organise our export support in user research, as the site...
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Surpassing 4 million interactions: how we made collecting data a doddle
Posted by:
Isabel Glover, Senior Product Manager and Graham Bird, Lead Product Manager, Data and AI Services, Posted on:
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Categories:
Products
...no per-user licence costs, so the traditional CRM cost concerns for large user numbers do not apply. It also has an open-source codebase, meaning that Software Engineers in any government...
The launch of the Digital Business Growth Service and business.gov.uk: helping businesses start and scale
Posted by:
Anais Reding, Chief Digital Officer - Business Growth, Carla Isham, Lead Interaction Designer, Andrew Donaghy - Lead Content Designer, Richard Baines, Technical Architect and Becky Leggett, Business Growth Portfolio Delivery Lead, Posted on:
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Categories:
Products, Professions
...our knowledge and deliver a genuine step-change for users. Within Digital, Data and Technology (DDaT), we have a tight-knit team of designers, and a strong User- Centered Design (UCD) community....
Busting acronyms with a chatbot: How my acronym confusion led to a chatbot
...link to further information. This allowed users to solve their whole problem. In addition, this meant users could look up jargon as well as acronyms, increasing the benefit, and making...
How we built an application to share data in real time across DIT’s services
...breaks certain rules of API design. This is because many services hide their inner workings and present a different query language to the one used internally. This choice means that...
Fostering innovation and collaboration: Insights from DBT's first AI conference
Posted by:
Emma Taylor, Data and AI Ethics Lead and Vicki Woolgar, Internal communications lead for AI, Posted on:
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Categories:
Products
...value through careful review and customisation. Avoid building AI just because you can; ensure it meets user needs and provides tangible benefits. Future challenges The group discussed the importance of...
Data governance and security: Not optional anymore
Posted by:
Szymon Walkowiak, Head of AI Ethics and Data Governance, Posted on:
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Categories:
Professions
...of the data’s intended use, it must pass through the same governance process. This reinforces consistency and fairness in data access, ensuring that all users stick to the same standards....
Building technology with purpose: how we developed Business Finder
Posted by:
Paul O'Neill, Senior Interaction Designer, Posted on:
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Categories:
AI and Automation, User Centred Design
...use in their day-to-day work. 10 users who trained to use the tool were asked to give feedback within it. This included providing their personal score for a business alongside a rationale...
Comments and moderation policy
Posted on:
...is not about censoring your views. The aim is to ensure that comments relate to the particular subject being discussed. Moderation will not be used to suppress legitimate, reasoned discussion....
Leveraging data analysis tools for IT rollouts in DBT
...or we weren’t sure whether their laptop needed to be replaced. Things which we couldn’t fix using code, we needed users to tell us. This meant that we couldn’t simply...
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