...re-inventing things other departments have already done. Redbox is a fantastic example of this. Through joint workshops, employee secondment, bi-weekly collaboration sessions and code-sharing with the I.AI team, DBT’s AI...
Tom Ha Enabling businesses to self-serve export support on great.gov.uk Great.gov.uk is the government’s platform to help educate and promote the benefits of exporting for UK businesses through the provision...
...or we weren’t sure whether their laptop needed to be replaced. Things which we couldn’t fix using code, we needed users to tell us. This meant that we couldn’t simply...
...how we work – and ethics are central to that shift. What we're doing We’re making space for user researchers to focus on in-depth research, like ethnography (observing people in...
...from unstructured data, or even write code. Government departments routinely handle confidential and personal data. Therefore, using public AI tools that transmit data externally can post significant security and privacy...
...could make one central source, maintained by everyone. The motivation to solve this problem was to make the lives of our colleagues easier. We needed to help new and experienced...
...offer Over the next 3 years, DIT aims to deliver a step change in UK trade and investment, and digital, data and technology are central to DIT’s ability to meet...
...the service] is due to their commitment to design and roll out a service focused around client and colleagues’ needs.” While service ownership has become central to how we work...
...Capability Framework. This was produced by the Government Digital Service (GDS) and has more recently been taken over by the Central Digital and Data Office (CDDO). It describes all the...
...in this environment, was user-centred design. While central to the development of our transactional services, the pace at which we had to work meant we were primarily focused on usability....
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