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Product Adoption - What it is, why it matters and how to improve it

Posted by: Stephanie Chaytor, Head of Engagement and Strategic Adoption, Posted on: 24 June 2025 - Categories: Products
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How quality usage of our products and services can support the productive and agile state agenda.

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The Importance of Ethics in User Research

Posted by: Annie Lewis, Head of User Research, Emma Baird, Research Operations Lead and Manuel Macia, Lead User Researcher, Posted on: 17 June 2025 - Categories: People
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This blog addresses the importance of ethics in user research within government settings. It focuses on the requirement for informed consent and ethical practices when engaging with users.

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Using Generative AI to help users resolve Trade Barriers

Posted by: Susie Friedman, Senior Product Manager and Feroze Rub, Senior Developer, Posted on: 26 March 2025 - Categories: Products
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How DBT used a Large Language Model to increase knowledge sharing and improve its Market Access Service

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UX Scotland 2023: my highlights

Posted by: Laura Wood, User Researcher, Posted on: 2 October 2023 - Categories: People, Professions
Dynamic Earth. A white pavilion with steps on the side of a hill.

Learning from User Centered Design (UCD) experts at UX Scotland

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Building our User Research Capability in DIT

Posted by: Jonathan Nicholls, Head of User Research, Posted on: 4 July 2022 - Categories: Professions

DIT is reinvigorating its user research function. Read about some of the challenges we are addressing to increase our impact on DIT’s digital services.

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Putting users first: Meet DIT's user research community

Posted by: Linda Williams, User Researcher and Sophie Keren, Senior User Researcher, Posted on: 18 May 2021 - Categories: People
Members of the user research community at DIT

“The work we undertake reflects the role DIT plays in helping companies to trade internationally, and all the challenges associated with this work”.

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Digital, Data and Technology at DBT

The Digital, Data and Technology (DDaT) team at DBT creates the tools and services that enable businesses in the UK and overseas to prosper in the global economy.

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