...strategic pillars is “Championing the user”. Our User Centred Design (UCD) mission is to “explore and champion the needs of our users, helping DIT design services that maximise successful international...
Some of our user-centred design team in the office Our DDaT Director, Jason Kitcat, recently wrote about the new Digital Data and Technology (DDaT) Strategy that we’ve adopted at the...
...analysis of the challenges led us to make several changes to the DBT capability framework. These include: creating a new capability called Research management, leadership and assurance creating another new...
...intranet, combining user research and gathering stakeholder needs. Critical to the success of the work was user-centered design approach throughout. The multi-disciplinary team consisted of user researchers, content designers, interaction...
...evidence-based user journeys, shaped by user needs and data insights. A future iteration could use signals such as a user’s location or area of expertise to personalise content and tailor...
...in user research. This pattern has tested extremely well with real users. So far, all user research participants have stated that the pattern makes them more likely to use and...
Members of the user research community at DIT User researchers help our teams develop a deep understanding of the people (whether citizens, businesses, or government) who use our services. Their...
...our live system to build our knowledge of our data, our users and their needs. We can then turn that user data into better product decisions to enable our users...
Data Workspace promo which reads “Data Workspace: Making data more accessible for colleagues in the Department for International Trade” The Department for International Trade (DIT) is committed to supporting its...
...creativity and hands‑on problem solving. It allows colleagues to step back from day-to-day work and think differently about how data can support better decisions and better outcomes. The 2026 theme...
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