...and supporting people as they adapt to new ways of working or thinking, addressing concerns along the way. Effective methodologies can help tailor approaches to different teams and areas, improving...
...content rich, trusted service which allows users to check duties and customs procedures for exporting goods to over 160 countries. The service allows users look up the correct commodity code...
...link to further information. This allowed users to solve their whole problem. In addition, this meant users could look up jargon as well as acronyms, increasing the benefit, and making...
...to digest: cybercrime will cost the world £8 trillion annually by end of 2025 there were 225 billion potential cyber threats daily in 2024 450,000 new pieces of malware are...
...review digital records at the Department for Business and Trade (DBT). AI, information and me At the end of 2024, I joined the IT Service Management team. I had recently...
...the piece of work that pulls this information together, and we’ve just created UKTI’s first content strategy. Overview of UKTI’s content strategy to understand our users’ needs and share those...
Transformation around a common goal Great.gov.uk first launched in 2016. It came out of the then newly-formed Department for International Trade and was part of the GREAT marketing campaign that...
...users first Our first service assessment using this approach was in December 2021. Ensuring we meet user needs is difficult, as assessment adds time and complexity to service development. However,...
...new services - often from scratch - to support users across the globe navigate the UK’s trading environment at a time of significant and rapid change. This makes my role...
...Practice — Organised groups where the User-Centred Design community (UCD) can request design critiques and help, showcase work and learn about new tools. There is also DDaT Fest which is...
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