...to learn, attending sessions, and analysing insights - also increases the likelihood of identifying more diverse user problems. Several rounds of user research revealed these themes: users felt they were...
...the UK had newly agreed trade agreements with the corresponding regulations and rules of origin the duties, customs and tax rates that users would need to know. Our user group...
...how we are applying them at DIT - in particular, our work creating the new trading environment for the UK. This included the launch of a brand-new service on great.gov.uk...
...problems in a user‑centred way. DBT’s Co‑Lab is made up of a service designer, a policy designer and a user researcher. We have different skills but share a common ethos:...
...relevant in keeping us all connected. Many new team members not only appreciate the insight into the lives of their new colleagues, but also the tone it sets around our...
...pace. Under pressure to deliver new systems, reporting lines had a rag-tag mix of professions, roles and services. Unfortunately, this led to pools of inconsistent practice and technology. This made...
...evaluating where and whether our users are experiencing gains in efficiency or productivity when using Redbox. The importance of cross-departmental collaboration At DBT, we understand the importance of collaboration in...
In the run up to the New Year, a lot of us may start to think about our next career move. To inspire you, we spoke to colleagues in the...
...user research we carried out. It showed that the most important filters were ‘location’ and ‘sector’. Some preliminary testing demonstrated that users could quickly locate the specific barriers that they...
...as an opportunity to overhaul ways of working, reframe user needs and come up with new ways to reach out to returning and past service users. We welcomed some new...
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