...the Windows 11 upgrade programme was shaped by user-centred design from the beginning. By breaking actions into manageable steps, presenting information in multiple formats, and providing flexible, responsive support, we...
...an even wider remit. But it’s been an eventful introduction to my new role. My first impressions are that: the new Department for International Trade is unlike any other government...
...many constraints in place. With guilt, I remembered Teresa’s comment about “shallow solutions”. Teams knew they were solving genuine user problems and delivering value, but were sometimes struggling to get...
...are formed over Microsoft Teams, chatting in message threads, and sharing ideas in a dedicated channel. We feel firebreaks help to promote learning new skills and seeing new ways of...
...government must evolve its digital capabilities to deliver more for less and AI is a key part of that transformation. Meeting user needs Through user research, we found a growing...
...with new ideas that deliver value to users. Firebreak week gives teams space to experiment. That experimentation leads to improvements for the public and for colleagues. A pitching session takes place 2 to 3 days before Firebreak week. Anyone with...
In December, the Department for International Trade (DIT) released the new future UK tariff as an openly licensed and machine-readable data set for the first time. The new service represents...
...evaluating where and whether our users are experiencing gains in efficiency or productivity when using Redbox. The importance of cross-departmental collaboration At DBT, we understand the importance of collaboration in...
...the user journeys are seamless across our platforms, using user research and quantitative measures to design content that meets business objectives and user needs. We pair-write content with subject matter...
...can put this into practice. It’s all about the user Just like our colleagues, understanding user needs is very important for us. We want to know: what motivates users how...
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