...content rich, trusted service which allows users to check duties and customs procedures for exporting goods to over 160 countries. The service allows users look up the correct commodity code...
...or we weren’t sure whether their laptop needed to be replaced. Things which we couldn’t fix using code, we needed users to tell us. This meant that we couldn’t simply...
...us. We’ve found that digital adoption and emerging tech changes can really benefit from this human centric approach, helping us better identify emerging concerns and reasons for resistance more effectively....
Members of the user research community at DIT User researchers help our teams develop a deep understanding of the people (whether citizens, businesses, or government) who use our services. Their...
...our data A major challenge we faced was assuring the quality of the written information, specifically that it was accurate, clear to the user and free of jargon. Each barrier...
...the government’s negotiations on free trade agreements (FTAs), investment in the UK, and the import and export of goods and services. To encourage people who are thinking about joining DDaT,...
...something really important, but can’t see how to use it yet. Mind the Product In 2017, I attended the “Mind the Product” conference, and a talk that quietly took root...
...part in. The DBT Data Challenge aimed to: use DBT’s data in new and innovative ways make DBT a better place to work improve processes and decision-making use data responsibly...
...within DDaT. Recently, I have been fortunate enough to deliver some great product adoption campaigns promoting the use of tech products created by DDaT. I am thankful to work in...
...2 had some experience of using Dark Mode 1 had not used Dark Mode. 2 of the users we spoke to had visual impairments. They highlighted the importance of Dark...
Related content and links
Digital and Data at DBT
The Digital and Data team at DBT creates the tools and services that enable businesses in the UK and overseas to prosper in the global economy.
