...re-inventing things other departments have already done. Redbox is a fantastic example of this. Through joint workshops, employee secondment, bi-weekly collaboration sessions and code-sharing with the I.AI team, DBT’s AI...
Tom Ha Enabling businesses to self-serve export support on great.gov.uk Great.gov.uk is the government’s platform to help educate and promote the benefits of exporting for UK businesses through the provision...
...or we weren’t sure whether their laptop needed to be replaced. Things which we couldn’t fix using code, we needed users to tell us. This meant that we couldn’t simply...
...on security, reliability, and data integration. The platform is built on open-source technologies such as Python and Django and the source code for Data Hub's front and back end is...
...excluded. We consulted with various teams (including KIM and the Free Trade Agreements Project Management Office) to identify any SharePoint sites that should be out of scope. Consulting our users...
...used Ask DBT. It has already shown clear potential to free up time answering routine questions about IT kit, travel and expenses. 61% of queries were answered immediately. If further...
...support should always feel genuinely peer-to-peer, it should be encouraging and free from confusing jargon and it should never feel patronising. Meeting people where they are, and recognising their current...
...first time around was quite free form. We had broad themes or talking points to pull together evidence on and present. For example, User Experience improvements based on our user...
...address concerns and prepare colleagues for their migration in good time clear communication: Making sure all communications were consistent, clear and jargon-free helped colleagues understand the process more easily and...
...and background briefings identifying topics and trends in Free Trade Agreements (FTA) texts to assist negotiators reviewing of job descriptions and adverts for Diversity, Equity, and Inclusion to make them...
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