...of potential users, data and analytical assets. We had to help users migrate and learn about the new platform, as well as support analytically other activities related to the establishment...
...mean learning coding or user experience design with a short free online course, like the ones on Free Code Camp or Code Academy. You could also look for programs offering...
...off as a promotional website consisting of a disconnected set of services, reflecting organisational structure, instead of user needs. Over time, we realigned all services according to user needs, under...
...least, it was. The idea Our solution was a new ‘consent service’ for DIT. This would be a central data store designed to keep a record of when and where...
...use the new Keywords field in People Finder to let their colleagues know what they are currently working on. Discover tool (Beta) A new Discover feature allows users to: filter...
...product adoption to deliver a communication campaign informing staff about the new service. The Human Resources (HR) offboarding team were also important stakeholders. They now have their own user interface...
Members of the user research community at DIT User researchers help our teams develop a deep understanding of the people (whether citizens, businesses, or government) who use our services. Their...
...our live system to build our knowledge of our data, our users and their needs. We can then turn that user data into better product decisions to enable our users...
...in user research. This pattern has tested extremely well with real users. So far, all user research participants have stated that the pattern makes them more likely to use and...
...how we work – and ethics are central to that shift. What we're doing We’re making space for user researchers to focus on in-depth research, like ethnography (observing people in...
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