Second chance, not setback: learning from a service reassessment
...as an opportunity to overhaul ways of working, reframe user needs and come up with new ways to reach out to returning and past service users. We welcomed some new...
...as an opportunity to overhaul ways of working, reframe user needs and come up with new ways to reach out to returning and past service users. We welcomed some new...
...I conducted user research with DBT colleagues. The user perspective had a great impact on us as a team and has encouraged us to keep shouting about the benefits of...
...to learn, attending sessions, and analysing insights - also increases the likelihood of identifying more diverse user problems. Several rounds of user research revealed these themes: users felt they were...
...the UK had newly agreed trade agreements with the corresponding regulations and rules of origin the duties, customs and tax rates that users would need to know. Our user group...
...how we are applying them at DIT - in particular, our work creating the new trading environment for the UK. This included the launch of a brand-new service on great.gov.uk...
...relevant in keeping us all connected. Many new team members not only appreciate the insight into the lives of their new colleagues, but also the tone it sets around our...
...following evaluation methods: A survey sent before and after users are given access to Redbox. This method is used to assess differences in how users undertake tasks before and after...
...data. It was a timely win, during the live passage of the Employment Rights Bill. This meant the new approach was used to develop the Bill’s impact assessment. Predictive models...
...as we complete challenges. Tansy, Service Designer and User Researcher: It’s an exciting environment, where government is truly experimenting with new ways of working, and nurturing genuine user intelligence-led service...
...writing code. It involves analysing the specific problem I’m trying to solve, making sense of the code that’s already there, discussing different technical solutions with colleagues, running tests and reviewing...