...inaccurate or outdated information to users generating a disjointed end-to-end user experience having inadequate privacy, cookie, accessibility and data protection provisions Critically, these microsites had no check-step, governance or retirement...
...as we complete challenges. Tansy, Service Designer and User Researcher: It’s an exciting environment, where government is truly experimenting with new ways of working, and nurturing genuine user intelligence-led service...
...problems in a user‑centred way. DBT’s Co‑Lab is made up of a service designer, a policy designer and a user researcher. We have different skills but share a common ethos:...
Stephanie Chaytor Working in an engagement role within Digital Data and Technology (DDaT) at the Department for Business and Trade (DBT), every day I come up against a new word...
...is particularly useful for users with low vision. The buttons have also been tested to make sure they are adequately sized for users with physical or motor disabilities. We are...
...evidence-based user journeys, shaped by user needs and data insights. A future iteration could use signals such as a user’s location or area of expertise to personalise content and tailor...
...I am eager to organise a Lean Coffee discussion within our User Research community. Visual storytelling As a User Researcher, one of the most impactful sessions was Rashmi Kakde’s talk...
...to try the tool out and share feedback, good or bad. Some users expect new tools to be finished from day one. We had to be clear that early versions...
...as an opportunity to overhaul ways of working, reframe user needs and come up with new ways to reach out to returning and past service users. We welcomed some new...
...content rich, trusted service which allows users to check duties and customs procedures for exporting goods to over 160 countries. The service allows users look up the correct commodity code...
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