Second chance, not setback: learning from a service reassessment
...as an opportunity to overhaul ways of working, reframe user needs and come up with new ways to reach out to returning and past service users. We welcomed some new...
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Investigating Dark Mode for Firebreak Week
Posted by:
Graham Sanders, Senior Interaction Designer, Laura Wood, User Researcher, Rachael Irwin, Data Analyst, Ieuan Parker - Interaction Designer and Tom Swart - Data Analyst, Posted on:
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Categories:
People
...I conducted user research with DBT colleagues. The user perspective had a great impact on us as a team and has encouraged us to keep shouting about the benefits of...
Using Generative AI to help users resolve Trade Barriers
Posted by:
Susie Friedman, Senior Product Manager and Feroze Rub, Senior Developer, Posted on:
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Categories:
Products
...to learn, attending sessions, and analysing insights - also increases the likelihood of identifying more diverse user problems. Several rounds of user research revealed these themes: users felt they were...
The future of the UK’s trading infrastructure: how we built a service without knowing the outcome
...the UK had newly agreed trade agreements with the corresponding regulations and rules of origin the duties, customs and tax rates that users would need to know. Our user group...
We were at Digital Leaders Week
Posted by:
Anais Reding, Chief Digital Officer - Business Growth and Millie Martin, Engagement and Strategic Adoption Manager, Posted on:
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Categories:
People
...how we are applying them at DIT - in particular, our work creating the new trading environment for the UK. This included the launch of a brand-new service on great.gov.uk...
Building our DDaT community. How we pause once a week to share our stories
...relevant in keeping us all connected. Many new team members not only appreciate the insight into the lives of their new colleagues, but also the tone it sets around our...
Understanding the evaluations role in measuring the impact of AI interventions across Government
Posted by:
Natalia Chivite-Matthews, Head of Digital Evaluation, Arianna Rossi, Digital Evaluator, Giulia Torella, Monitoring and Evaluation Lead for Trade and Regulatory Services, Data and Employee Experience Services, Karina Sacuiu, Social Researcher, Joe Justice, Research Officer, Roseanna Morrall, Statistician and Daisy Thomas, Digital Statistician, Posted on:
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Categories:
Professions
...following evaluation methods: A survey sent before and after users are given access to Redbox. This method is used to assess differences in how users undertake tasks before and after...
DBT Data Challenge drives innovation
...data. It was a timely win, during the live passage of the Employment Rights Bill. This meant the new approach was used to develop the Bill’s impact assessment. Predictive models...
We’re hiring: join a digital, data and technology team at the heart of the global economy
...as we complete challenges. Tansy, Service Designer and User Researcher: It’s an exciting environment, where government is truly experimenting with new ways of working, and nurturing genuine user intelligence-led service...
‘I find it satisfying to work on services and products that will help secure the UK’s economic future’: my role as a developer at DIT
...writing code. It involves analysing the specific problem I’m trying to solve, making sense of the code that’s already there, discussing different technical solutions with colleagues, running tests and reviewing...
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