Improving performance with more than just a hunch
...give the user a better signposting experience. If users have a clear direction of where to go next, then we improve our chances of a website objective being achieved. It’s...
...give the user a better signposting experience. If users have a clear direction of where to go next, then we improve our chances of a website objective being achieved. It’s...
...infrastructure to support sharing this with operational users across government Tariff Management Tool (TaMaTo): this is the user interface allowing users to maintain and update the UK Trade Tariff open...
...the site was in line with the new GREAT branding. Content Designers worked with regional partners and investment advisers to produce content that was accessible to foreign users. We ensured...
...the Windows 11 upgrade programme was shaped by user-centred design from the beginning. By breaking actions into manageable steps, presenting information in multiple formats, and providing flexible, responsive support, we...
...an even wider remit. But it’s been an eventful introduction to my new role. My first impressions are that: the new Department for International Trade is unlike any other government...
...many constraints in place. With guilt, I remembered Teresa’s comment about “shallow solutions”. Teams knew they were solving genuine user problems and delivering value, but were sometimes struggling to get...
...are formed over Microsoft Teams, chatting in message threads, and sharing ideas in a dedicated channel. We feel firebreaks help to promote learning new skills and seeing new ways of...
Introducing service assessment to DIT The Central Digital and Data Office (CDDO) at the Cabinet Office sets the cross-government Government Service Standard and procedures. Central government departments working on a...
...with new ideas that deliver value to users. Firebreak week gives teams space to experiment. That experimentation leads to improvements for the public and for colleagues. A pitching session takes place 2 to 3 days before Firebreak week. Anyone with...
In December, the Department for International Trade (DIT) released the new future UK tariff as an openly licensed and machine-readable data set for the first time. The new service represents...