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...This required a downtime period while we worked to onboard a new supplier. Additionally, challenges arose around securing user data when software or hardware issues prevented successful data migration. I...
Stephanie Chaytor Working in an engagement role within Digital Data and Technology (DDaT) at the Department for Business and Trade (DBT), every day I come up against a new word...
...that the service is meeting the needs of users. This is based on user feedback, research, and market changes. The aim is to ensure the service is relevant and creates...
...or we weren’t sure whether their laptop needed to be replaced. Things which we couldn’t fix using code, we needed users to tell us. This meant that we couldn’t simply...
...government must evolve its digital capabilities to deliver more for less and AI is a key part of that transformation. Meeting user needs Through user research, we found a growing...
...relevant to the user. To show colleagues user needs for business content, content designers use insights from: user research intelligence from search and performance analytics calls to DBT helplines The...
...user. I know it sounds too pithy to actually be useful, but stick with me! When someone joins a product team, as a developer/user researcher/product manager, they are normally asked...
...but the fundamentals are now clear: the nature of our trading relationship with the European Union (EU), our Export Strategy and the newly launched Office for Investment. All this and...
Government designers and developers are working to make export licensing easier for experienced and new UK international traders, and they need evidence to help them do it SPIRE, the faithful...
...DIT could use data in new and creative ways to solve or fix problems. We shortlisted the best ideas to be brought to life, with the help of an assigned...