Leveraging data analysis tools for IT rollouts in DBT
...or we weren’t sure whether their laptop needed to be replaced. Things which we couldn’t fix using code, we needed users to tell us. This meant that we couldn’t simply...
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10 things we learned running rapid AI experiments
Posted by:
Anthony Love, Chief Digital Officer in Business Growth, Posted on:
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Categories:
AI, Engineering and Technology
...that a custom-built approach isn’t always the best way to test new and emerging capabilities. Over the past few years, we’ve seen new tools – both commercial and open-source –...
Personalisation: how we put the user at the heart of our content on great.gov.uk
Posted by:
Suraj Rai, Senior Product Manager, James Pallister, Content Strategist and Andrea Leary, Content Lead, Posted on:
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Categories:
People
...looking forward to doing further user research, deploying new technology, and iterating our platform to serve more tailored content to our users. As we improve both our content and technology,...
Using self-hosted Large Language Models (LLMs) securely in Government
...government must evolve its digital capabilities to deliver more for less and AI is a key part of that transformation. Meeting user needs Through user research, we found a growing...
Discover DBT's M365 Copilot evaluation report
Posted by:
Daisy Thomas, Digital Evaluator (Principal Statistician) and Vicki Woolgar, Internal communications lead for AI, Posted on:
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Categories:
Products
...across use cases: users were most satisfied with M365 Copilot when reviewing code, summarising research, drafting documents and transcribing and summarising Teams meetings. In contrast, users were less satisfied using...
How data analysis supports better decision-making in the public sector
...DBT. Alongside our regular work and projects, we run a support system for users working with Data Workspace. This service enables safe data sharing, collaboration and storage. Supporting major departmental...
Interested in joining our technology team? Find out about our tech stack and what our people say
Posted by:
Dale Massey, Chief Technology Officer, Digital, Data and Technology, Posted on:
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Categories:
People
...specialists ensure that DIT can operate efficiently, effectively and securely in all circumstances. That means being at the forefront of change and new priorities as they arise to meet the...
How we built a service owner profession at the Department for Business and Trade
Posted by:
Anais Reding, Chief Digital Officer - Business Growth, Julian dos Remedios - Service Owner of One Platform, One Login and Julia Crompton – Service Owner for Employee Experience, Posted on:
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Categories:
Professions
As this blog is published, we are onboarding our 10th service owner, 3 years into building the new profession. Service owners at the Department for Business and Trade (DBT) act...
Investigating Dark Mode for Firebreak Week
Posted by:
Graham Sanders, Senior Interaction Designer, Laura Wood, User Researcher, Rachael Irwin, Data Analyst, Ieuan Parker - Senior Interaction Designer and Tom Swart - Data Analyst, Posted on:
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Categories:
People
...I conducted user research with DBT colleagues. The user perspective had a great impact on us as a team and has encouraged us to keep shouting about the benefits of...
Using Generative AI to help users resolve Trade Barriers
Posted by:
Susie Friedman, Senior Product Manager and Feroze Rub, Senior Developer, Posted on:
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Categories:
Products
...to learn, attending sessions, and analysing insights - also increases the likelihood of identifying more diverse user problems. Several rounds of user research revealed these themes: users felt they were...
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