...as we complete challenges. Tansy, Service Designer and User Researcher: It’s an exciting environment, where government is truly experimenting with new ways of working, and nurturing genuine user intelligence-led service...
...writing code. It involves analysing the specific problem I’m trying to solve, making sense of the code that’s already there, discussing different technical solutions with colleagues, running tests and reviewing...
...that a custom-built approach isn’t always the best way to test new and emerging capabilities. Over the past few years, we’ve seen new tools – both commercial and open-source –...
...data. It was a timely win, during the live passage of the Employment Rights Bill. This meant the new approach was used to develop the Bill’s impact assessment. Predictive models...
...is particularly useful for users with low vision. The buttons have also been tested to make sure they are adequately sized for users with physical or motor disabilities. We are...
...user research we carried out. It showed that the most important filters were ‘location’ and ‘sector’. Some preliminary testing demonstrated that users could quickly locate the specific barriers that they...
...just 8 weeks we have spoken to over 80 users. Four user profiles are emerging and a range of high level user needs that our product manager and user researcher...
...This required a downtime period while we worked to onboard a new supplier. Additionally, challenges arose around securing user data when software or hardware issues prevented successful data migration. I...
...that the service is meeting the needs of users. This is based on user feedback, research, and market changes. The aim is to ensure the service is relevant and creates...
...or we weren’t sure whether their laptop needed to be replaced. Things which we couldn’t fix using code, we needed users to tell us. This meant that we couldn’t simply...
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