...that a custom-built approach isn’t always the best way to test new and emerging capabilities. Over the past few years, we’ve seen new tools – both commercial and open-source –...
...looking forward to doing further user research, deploying new technology, and iterating our platform to serve more tailored content to our users. As we improve both our content and technology,...
...across use cases: users were most satisfied with M365 Copilot when reviewing code, summarising research, drafting documents and transcribing and summarising Teams meetings. In contrast, users were less satisfied using...
...government must evolve its digital capabilities to deliver more for less and AI is a key part of that transformation. Meeting user needs Through user research, we found a growing...
...DBT. Alongside our regular work and projects, we run a support system for users working with Data Workspace. This service enables safe data sharing, collaboration and storage. Supporting major departmental...
...specialists ensure that DIT can operate efficiently, effectively and securely in all circumstances. That means being at the forefront of change and new priorities as they arise to meet the...
As this blog is published, we are onboarding our 10th service owner, 3 years into building the new profession. Service owners at the Department for Business and Trade (DBT) act...
...I conducted user research with DBT colleagues. The user perspective had a great impact on us as a team and has encouraged us to keep shouting about the benefits of...
...to learn, attending sessions, and analysing insights - also increases the likelihood of identifying more diverse user problems. Several rounds of user research revealed these themes: users felt they were...
...the UK had newly agreed trade agreements with the corresponding regulations and rules of origin the duties, customs and tax rates that users would need to know. Our user group...
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