Second chance, not setback: learning from a service reassessment
...as an opportunity to overhaul ways of working, reframe user needs and come up with new ways to reach out to returning and past service users. We welcomed some new...
Search results for REGVIP betwinner promo code new user 2024 Belgium
UKTI staff deserve great digital services
...just 8 weeks we have spoken to over 80 users. Four user profiles are emerging and a range of high level user needs that our product manager and user researcher...
DBT's Machinery of Government: an insight into the teams behind the Single IT Platform migration project (part 1)
Posted by:
Charlotte Saxby, Senior Engagement Manager, Gerry Alegieuno, Senior Delivery Manager and Margaret Philipson, Project Manager, Knowledge and Information Management, Posted on:
-
Categories:
People
...This required a downtime period while we worked to onboard a new supplier. Additionally, challenges arose around securing user data when software or hardware issues prevented successful data migration. I...
We’re hiring: join a digital, data and technology team at the heart of the global economy
...as we complete challenges. Tansy, Service Designer and User Researcher: It’s an exciting environment, where government is truly experimenting with new ways of working, and nurturing genuine user intelligence-led service...
Developing DIT’s ‘consent service’: How we built a central store of customer marketing preferences
New simple consent options on a contact form on great.gov.uk We have a problem that is familiar to most large organisations. Our customer data is spread across multiple systems. While...
Leveraging data analysis tools for IT rollouts in DBT
...or we weren’t sure whether their laptop needed to be replaced. Things which we couldn’t fix using code, we needed users to tell us. This meant that we couldn’t simply...
How AI-ready content can boost policy effectiveness
...relevant to the user. To show colleagues user needs for business content, content designers use insights from: user research intelligence from search and performance analytics calls to DBT helplines The...
Managing your product manager- a support team's guide
...user. I know it sounds too pithy to actually be useful, but stick with me! When someone joins a product team, as a developer/user researcher/product manager, they are normally asked...
New year, new strategy
...but the fundamentals are now clear: the nature of our trading relationship with the European Union (EU), our Export Strategy and the newly launched Office for Investment. All this and...
Content isn’t static: what I learned about content ownership in the world of AI summaries
Tracey Wilson In her recent blog on creating AI-ready content, Andrea explored why structuring content to meet user needs is essential for policy effectiveness as more users access information through...
Related content and links
Join the team
Check our latest job opportunities in development, data, user-centred design, product and delivery.