...user research we carried out. It showed that the most important filters were ‘location’ and ‘sector’. Some preliminary testing demonstrated that users could quickly locate the specific barriers that they...
...as an opportunity to overhaul ways of working, reframe user needs and come up with new ways to reach out to returning and past service users. We welcomed some new...
...just 8 weeks we have spoken to over 80 users. Four user profiles are emerging and a range of high level user needs that our product manager and user researcher...
...This required a downtime period while we worked to onboard a new supplier. Additionally, challenges arose around securing user data when software or hardware issues prevented successful data migration. I...
...career pathways through the cyber profession will open new opportunities to promote technical people into leadership roles. It will also support the Prime Minister’s goal to have 1 in 10...
...as we complete challenges. Tansy, Service Designer and User Researcher: It’s an exciting environment, where government is truly experimenting with new ways of working, and nurturing genuine user intelligence-led service...
New simple consent options on a contact form on great.gov.uk We have a problem that is familiar to most large organisations. Our customer data is spread across multiple systems. While...
...or we weren’t sure whether their laptop needed to be replaced. Things which we couldn’t fix using code, we needed users to tell us. This meant that we couldn’t simply...
...relevant to the user. To show colleagues user needs for business content, content designers use insights from: user research intelligence from search and performance analytics calls to DBT helplines The...
...user. I know it sounds too pithy to actually be useful, but stick with me! When someone joins a product team, as a developer/user researcher/product manager, they are normally asked...
Check our latest job opportunities in development, data, user-centred design, product and delivery.