Tracey Wilson In her recent blog on creating AI-ready content, Andrea explored why structuring content to meet user needs is essential for policy effectiveness as more users access information through...
Government designers and developers are working to make export licensing easier for experienced and new UK international traders, and they need evidence to help them do it SPIRE, the faithful...
...DIT could use data in new and creative ways to solve or fix problems. We shortlisted the best ideas to be brought to life, with the help of an assigned...
New simple consent options on a contact form on great.gov.uk We have a problem that is familiar to most large organisations. Our customer data is spread across multiple systems. While...
...or we weren’t sure whether their laptop needed to be replaced. Things which we couldn’t fix using code, we needed users to tell us. This meant that we couldn’t simply...
In the run up to the New Year, a lot of us may start to think about our next career move. To inspire you, we spoke to colleagues in the...
...pace. Under pressure to deliver new systems, reporting lines had a rag-tag mix of professions, roles and services. Unfortunately, this led to pools of inconsistent practice and technology. This made...
...by how my teams perform as I put team health above anything! Sam Barton - Department for Education As a user-centred design division, my team conducts research with user groups...
...user groups and gather user feedback. However, when we do this, are we getting the full picture of user needs and whether they are being met? It’s not that our...
...that the service is meeting the needs of users. This is based on user feedback, research, and market changes. The aim is to ensure the service is relevant and creates...
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