...as we complete challenges. Tansy, Service Designer and User Researcher: It’s an exciting environment, where government is truly experimenting with new ways of working, and nurturing genuine user intelligence-led service...
New simple consent options on a contact form on great.gov.uk We have a problem that is familiar to most large organisations. Our customer data is spread across multiple systems. While...
...or we weren’t sure whether their laptop needed to be replaced. Things which we couldn’t fix using code, we needed users to tell us. This meant that we couldn’t simply...
...relevant to the user. To show colleagues user needs for business content, content designers use insights from: user research intelligence from search and performance analytics calls to DBT helplines The...
...user. I know it sounds too pithy to actually be useful, but stick with me! When someone joins a product team, as a developer/user researcher/product manager, they are normally asked...
...but the fundamentals are now clear: the nature of our trading relationship with the European Union (EU), our Export Strategy and the newly launched Office for Investment. All this and...
Tracey Wilson In her recent blog on creating AI-ready content, Andrea explored why structuring content to meet user needs is essential for policy effectiveness as more users access information through...
Government designers and developers are working to make export licensing easier for experienced and new UK international traders, and they need evidence to help them do it SPIRE, the faithful...
...DIT could use data in new and creative ways to solve or fix problems. We shortlisted the best ideas to be brought to life, with the help of an assigned...
...pace. Under pressure to deliver new systems, reporting lines had a rag-tag mix of professions, roles and services. Unfortunately, this led to pools of inconsistent practice and technology. This made...
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