Ashley and Francois working remotely in their homes Starting a new role can be challenging, let alone starting a new job remotely. This has been the case for many of...
...inaccurate or outdated information to users generating a disjointed end-to-end user experience having inadequate privacy, cookie, accessibility and data protection provisions Critically, these microsites had no check-step, governance or retirement...
...user needs, reflecting our commitment to improving the process for everyone. We have strengthened our relationship with the Government Digital Service (GDS), allowing us to trial new ideas which inform...
...data. It was a timely win, during the live passage of the Employment Rights Bill. This meant the new approach was used to develop the Bill’s impact assessment. Predictive models...
...I am eager to organise a Lean Coffee discussion within our User Research community. Visual storytelling As a User Researcher, one of the most impactful sessions was Rashmi Kakde’s talk...
...following evaluation methods: A survey sent before and after users are given access to Redbox. This method is used to assess differences in how users undertake tasks before and after...
...writing code. It involves analysing the specific problem I’m trying to solve, making sense of the code that’s already there, discussing different technical solutions with colleagues, running tests and reviewing...
...looking forward to doing further user research, deploying new technology, and iterating our platform to serve more tailored content to our users. As we improve both our content and technology,...
...as we complete challenges. Tansy, Service Designer and User Researcher: It’s an exciting environment, where government is truly experimenting with new ways of working, and nurturing genuine user intelligence-led service...
...as an opportunity to overhaul ways of working, reframe user needs and come up with new ways to reach out to returning and past service users. We welcomed some new...
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