UX Scotland 2023: my highlights
...I am eager to organise a Lean Coffee discussion within our User Research community. Visual storytelling As a User Researcher, one of the most impactful sessions was Rashmi Kakde’s talk...
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International Trade Week: Exporting Goods and Tracking Wins
Posted by:
Andy Revell, Product Manager, Trade Support Services, Shan Zhang, Head of Business Analysis and Reporting, DIT China and Matt Ashworth, Counsellor for Energy and Infrastructure, DIT China, Posted on:
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Products
...content rich, trusted service which allows users to check duties and customs procedures for exporting goods to over 160 countries. The service allows users look up the correct commodity code...
Interested in joining our technology team? Find out about our tech stack and what our people say
Posted by:
Dale Massey, Chief Technology Officer, Digital, Data and Technology, Posted on:
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Categories:
People
...specialists ensure that DIT can operate efficiently, effectively and securely in all circumstances. That means being at the forefront of change and new priorities as they arise to meet the...
Personalisation: how we put the user at the heart of our content on great.gov.uk
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Suraj Rai, Senior Product Manager, James Pallister, Content Strategist and Andrea Leary, Content Lead, Posted on:
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People
...looking forward to doing further user research, deploying new technology, and iterating our platform to serve more tailored content to our users. As we improve both our content and technology,...
How we built a service owner profession at the Department for Business and Trade
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Anais Reding, Chief Digital Officer - Business Growth, Julian dos Remedios - Service Owner of Customer Relations Management system and Julia Crompton – Service Owner for Employee Experience, Posted on:
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Categories:
Professions
As this blog is published, we are onboarding our 10th service owner, 3 years into building the new profession. Service owners at the Department for Business and Trade (DBT) act...
We were at Digital Leaders Week
Posted by:
Anais Reding, Chief Digital Officer - Business Growth and Millie Martin, Engagement and Strategic Adoption Manager, Posted on:
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Categories:
People
...how we are applying them at DIT - in particular, our work creating the new trading environment for the UK. This included the launch of a brand-new service on great.gov.uk...
Investigating Dark Mode for Firebreak Week
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Graham Sanders, Senior Interaction Designer, Laura Wood, User Researcher, Rachael Irwin, Data Analyst, Ieuan Parker - Interaction Designer and Tom Swart - Data Analyst, Posted on:
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Categories:
People
...I conducted user research with DBT colleagues. The user perspective had a great impact on us as a team and has encouraged us to keep shouting about the benefits of...
Building our DDaT community. How we pause once a week to share our stories
...relevant in keeping us all connected. Many new team members not only appreciate the insight into the lives of their new colleagues, but also the tone it sets around our...
The future of the UK’s trading infrastructure: how we built a service without knowing the outcome
...the UK had newly agreed trade agreements with the corresponding regulations and rules of origin the duties, customs and tax rates that users would need to know. Our user group...
Thinking of a career change? Switch to be a Digital, Data and Technology (DDaT) professional
Posted by:
Stephen Corder, Senior Product Manager, Madeline Lasko, Service Owner and Ashley Knowles, Senior User Researcher, Posted on:
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Categories:
People
In the run up to the New Year, a lot of us may start to think about our next career move. To inspire you, we spoke to colleagues in the...
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