New simple consent options on a contact form on great.gov.uk We have a problem that is familiar to most large organisations. Our customer data is spread across multiple systems. While...
...as we complete challenges. Tansy, Service Designer and User Researcher: It’s an exciting environment, where government is truly experimenting with new ways of working, and nurturing genuine user intelligence-led service...
...user research we carried out. It showed that the most important filters were ‘location’ and ‘sector’. Some preliminary testing demonstrated that users could quickly locate the specific barriers that they...
...as an opportunity to overhaul ways of working, reframe user needs and come up with new ways to reach out to returning and past service users. We welcomed some new...
...just 8 weeks we have spoken to over 80 users. Four user profiles are emerging and a range of high level user needs that our product manager and user researcher...
...This required a downtime period while we worked to onboard a new supplier. Additionally, challenges arose around securing user data when software or hardware issues prevented successful data migration. I...
...pace. Under pressure to deliver new systems, reporting lines had a rag-tag mix of professions, roles and services. Unfortunately, this led to pools of inconsistent practice and technology. This made...
...specialists ensure that DIT can operate efficiently, effectively and securely in all circumstances. That means being at the forefront of change and new priorities as they arise to meet the...
In the run up to the New Year, a lot of us may start to think about our next career move. To inspire you, we spoke to colleagues in the...
...user. I know it sounds too pithy to actually be useful, but stick with me! When someone joins a product team, as a developer/user researcher/product manager, they are normally asked...
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