...how we are applying them at DIT - in particular, our work creating the new trading environment for the UK. This included the launch of a brand-new service on great.gov.uk...
...relevant in keeping us all connected. Many new team members not only appreciate the insight into the lives of their new colleagues, but also the tone it sets around our...
...user research we carried out. It showed that the most important filters were ‘location’ and ‘sector’. Some preliminary testing demonstrated that users could quickly locate the specific barriers that they...
...as an opportunity to overhaul ways of working, reframe user needs and come up with new ways to reach out to returning and past service users. We welcomed some new...
...just 8 weeks we have spoken to over 80 users. Four user profiles are emerging and a range of high level user needs that our product manager and user researcher...
...This required a downtime period while we worked to onboard a new supplier. Additionally, challenges arose around securing user data when software or hardware issues prevented successful data migration. I...
...as we complete challenges. Tansy, Service Designer and User Researcher: It’s an exciting environment, where government is truly experimenting with new ways of working, and nurturing genuine user intelligence-led service...
New simple consent options on a contact form on great.gov.uk We have a problem that is familiar to most large organisations. Our customer data is spread across multiple systems. While...
...or we weren’t sure whether their laptop needed to be replaced. Things which we couldn’t fix using code, we needed users to tell us. This meant that we couldn’t simply...
...pace. Under pressure to deliver new systems, reporting lines had a rag-tag mix of professions, roles and services. Unfortunately, this led to pools of inconsistent practice and technology. This made...
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